Many major grocery and retail stores accept the Nations Benefits Card for approved food and OTC items. Members can log in online to check balance, find stores, and view eligible products.
Stores Accepting Nations Benefits Card: You can call NationsBenefits at 1-877-204-1817 (TTY: 711) if you want help finding stores that accept the card or to check which items you can buy. After you finish shopping, choose debit at checkout and swipe your card to pay.
While not specified in official press releases, many users report that NationsBenefits OTC cards work at the following chains:
Walgreens
CVS
Rite Aid
Family Dollar
Stop & Shop
Walmart
Dollar General (again supported from community reports)
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“Shop in stores—Swipe your OTC card at participating physical retailers including CVS, Dollar General, Family Dollar, Rite Aid, Stop & Shop, Walgreens, and Walmart.”
NationsBenefits allows health plans to design programs that fit their members’ needs in a simple and flexible way. The grocery benefit can be added together with the over-the-counter benefit, or it can be offered by itself. Some plans may choose to give it as a reward, while others may include it in a flex card program. One program or several programs can be set up depending on what works best for the health plan.
The prepaid Mastercard® from NationsBenefits works just like a regular payment card. It can be used at normal checkout counters without causing any delays or problems. Stores do not need special machines because the card runs on the same systems that process other credit and debit cards. This makes shopping smooth and easy.
As a member, you receive an OTC benefit through NationsOTC®. This benefit lets you choose from many approved health and wellness products. Ordering is simple and you have five different ways to use your allowance. When you order through NationsOTC, your items can arrive in two days at no extra shipping cost. It is a good idea to keep the catalog nearby so you can check products whenever you need.
The flex card program managed by NationsBenefits is designed to grow with your health plan. It gives members an easy way to use the money loaded on their card and choose products that fit their own health needs.
The catalog also includes helpful details for future orders, such as:
• Instructions on how to place an order
• Order form and postage-paid envelope
• Edited list of categories and eligible products
If you ever need support while placing an order, you can call 1-877-204-1817 (TTY: 711). Member Experience Advisors are available all day and night, every single day of the year. Free language assistance is also available if needed.
To see which stores accept your Benefits Card, you can check the merchant list online. For grocery card access, visit Aetna.NationsBenefits.com and log in to your account to search for participating stores.
• Go to Aetna.NationsBenefits.com to find a participating store.
• Use the in-store shopping guide in this catalog to see eligible product categories.
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1. Open MyBenefits app
2. Launch Barcode Scanner
3. Position your phone camera to see the product’s entire UPC barcode
4. Scan product UPC barcode
5. See product eligibility information
You can call NationsBenefits at 1-877-204-1817 (TTY: 711) if you need help finding stores that accept your card or if you want to know which items are approved. They can guide you before you go shopping so you do not get confused at checkout.
NationsOTC is the only service that can deliver your OTC products to your home. You can order by using the NationsOTC Home Delivery section in the catalog, or you can visit Aetna.NationsBenefits.com to look up products by name or UPC code. Once you choose what you need, the items can be sent to your home without any extra delivery fee. Online orders, app orders, phone orders, and mail orders must all go through NationsOTC. These delivery options are not available through other stores or retailers.
Select the products you want and call 1-877-204-1817 (TTY: 711) to place your order with help from a representative.
Member Experience Advisors are available all day and all night, every day of the year. They are ready 24 hours a day, 7 days a week, 365 days a year to assist you with placing your order or answering questions.
• Select the items you would like to buy
• Complete the order form in the back of this catalog
• Send your completed order form using the postage-paid envelope attached to this catalog to:
NationsOTC
1801 NW 66th Avenue, Suite 100
Plantation, FL 33313
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To make sure you use your full allowance before it expires each quarter, send your mail order form by 3/20/23 for the first quarter, 6/20/23 for the second quarter, 10/20/23 for the third quarter, and 12/20/23 for the fourth quarter. If you send your form after these dates, it is better to shop in a store or order online or by phone. If your mail order arrives after a new quarter has already started, the cost will count toward that new quarter’s allowance. Any unused balance from a previous quarter will not carry over.
The OTC benefit gives you access to health and wellness products that you can buy without a prescription. You can choose approved items from the catalog, and NationsBenefits will ship them directly to your home or P.O. box. You may also visit certain retail stores and use your Aetna Extra Benefits Prepaid card to pay for eligible products in person.
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