Social Security Account Update: The Social Security Administration (SSA) is updating its online services to improve security and the user experience. If you created your “My Social Security” account before September 18, 2021, you’ll need to transition to a Login.gov account to continue accessing your services.
Both recipients and those who are not yet receiving benefits can access services, including managing existing benefits, seeking replacement Social Security cards, predicting future payments, and checking the status of benefit applications using the online “my Social Security” accounts.
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The Social Security Administration, which is struggling with lengthy wait times for its national 800 phone number, hopes that the online services will save time for both present and future recipients. The Social Security Administration notes that the average response time to such calls in the second quarter was about 36 minutes. The corporation wants the average waiting time by September 2025 to be just 12 minutes.
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If users want to make changes, current account users will have the choice to log in via Login.gov. Once the account has been successfully linked, a confirmation will appear allowing access to my Social Security accounts and other services.
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Account holders who already have an ID.me or Login.gov account need not act further.
Just to be sure, confirm that any web pages or links lead you to Social Security. Email correspondence should be sent from a “.gov” address.
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